What is ADR?
Alternative Dispute Resolution (ADR) allows consumers to turn to official entities to help them resolve a conflict with a supplier of goods or service provider, without initially having to go to court.
Consumer Dispute Resolution Entity
In case of a consumer dispute, consumers may turn to the following alternative dispute resolution entity:
- Lisbon Consumer Conflict Arbitration Center (CACCL)
- Address: Rua dos Douradores, nº 116 - 2º, 1100 - 207 Lisbon
- Phone: 218 80 70 30
- E-mail: juridico@centroarbitragemlisboa.pt
- Website: www.centroarbitragemlisboa.pt
Electronic Complaints Book
You may also submit your complaint through the Electronic Complaints Book at: www.livroreclamacoes.pt.